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At Girl+Gloss, every product is created with care, intention, and love. Please review our policy carefully before completing your purchase.

Physical Products (Lip Gloss, Kits, Accessories)

All Sales Are Final

Due to the hygienic nature of our products, all physical product sales are final. We do not offer refunds or exchanges unless otherwise stated below.

Lost, Stolen, or Damaged Packages

Orders marked delivered by the carrier are considered delivered. Girl+Gloss is not responsible for lost, stolen, or damaged packages once they are in the carrier’s possession.

If your package arrives damaged during shipping:

Report the damage to the carrier immediately

Contact [email protected] within 72 hours of delivery

Include your order number, a description of the issue, and clear photos

If a product is confirmed to be damaged, a replacement or refund may be issued at our discretion. If the item is sold out, a store credit may be provided.

Damaged product does NOT include:

Air space caused by wand displacement

Minor color variations due to handmade production

Incorrect or Wrong Product

If you receive the wrong item:

Contact us within 7 business days of delivery

Email photos of the product received along with your order number

A return label will be provided. Once the incorrect item is returned, a replacement will be sent if available. If unavailable, store credit will be issued.

Insufficient or Incorrect Address

Please double-check your shipping address before placing your order.

If a package is returned due to an insufficient or incorrect address:

You may request a partial refund

A restocking fee will be deducted to cover packaging and shipping costs

Refunds are processed once the package is returned to the sender

🚫 We do not offer reshipping on returned packages.

Digital Products (Guides, Downloads, Courses, Resources)

Digital Sales Policy

All digital product sales are final and non-refundable unless otherwise noted on the product page.

Because digital products are delivered instantly, we do not offer refunds for change of mind, lack of use, or dissatisfaction unless a guarantee is explicitly stated.

30-Day Guarantee (Select Digital Products Only)

Some digital products may include a 30-day satisfaction guarantee, as clearly stated on the product page.

If a product includes this guarantee and you do not see meaningful improvement or value within 30 days, you may request a refund by contacting us within the stated timeframe and following the instructions provided.

👉 If a guarantee is not mentioned on the product page, the product is non-refundable.

Access Issues

If you experience difficulty accessing your digital product, please contact us and we’ll be happy to help resolve the issue.

Final Notes

Refunds, replacements, and credits are issued at the discretion of Girl+Gloss

Abuse of refund policies may result in refusal of future service

By completing a purchase, you agree to this Refund & Return Policy and our Terms & Conditions

Questions?

If you have any questions regarding this policy, please contact us at:
📧 [email protected]

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